The helpdesk is able to offer remote support in two ways to resolve problems related to services or applications provided by Thunderbird:
- for Thunderbird owned PCs running Windows and attached to the campus LAN:
A technician may choose to use the Windows Remote Assistance feature. When you call the helpdesk, if needed, a technician will help you get a Remote Assistance session established.
- for users not connected to the campus LAN, but with a working Internet connection and the ability to use Internet Explorer or Firefox browsers:
- for travelling Thunderbird employees using Thunderbird owned laptops,
- for students and alumni,
a technician may request to use a web based remote support application to better assist you. The technician will ask you to allow remote assistance on your Windows PC or Macintosh. They will provide you with a 6 digit remote session number (via phone or email), and request that you sign on via the following form: