Helpdesk services overview

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The Thunderbird IT Help Desk can assist Students, Faculty, and Staff with the following:

1. GENERAL support:

  • Wifi setup
  • Password resets
  • Lifetime Email issues
  • POP and Forwarding set-up for email accounts
  • Email & Telephone request
  • First level Outlook Faculty & Staff email issues
  • MTB issues
  • New Hire Set-ups & Terminations
  • Faculty & Staff only: Laptop, WiFi and Equipment Check-out

 

2. WINDOWS support:

  • Printer driver installs
  • Laptop and Desktop Maint.

 

3. WINDOWS "best effort" support:

  • viruses removal
  • system recovery
  • hardware trouble-shooting

 

4. MAC support:

  • Wifi support
  • Printer driver installs

 

5. MAC "best effort" support:

  • viruses removal
  • system recovery
  • hardware trouble-shooting